I approached Certax following several letters received by HMRC which were quite convoluted and I had never been in this position before. The pandemic had affected me greatly at this time especially as I had contracted covid and thereafter suffered from symptoms of long covid. The manner in which Certax dealt with my issue greatly assisted in alleviating my stress and concerns and the impact of this situation on my health. I was always advised fully and clearly of the course of action being taken at every juncture; they simplified to me the correspondence from HMRC which was difficult to follow and which I also felt quite unnerved to receive. Whenever I received correspondence from HMRC, I forwarded it to Certax who always responded immediately and courteously. Certax resolved the issue to my satisfaction and provided me with the much required support throughout. I would fully recommend Certax especially for their varied knowledge and manner as well as ease with which they dealt with my matter. I certainly feel as though they took the weight off my shoulders which is exactly what I needed for which I can’t hank them enough.